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Shipping Costs
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Policies ShippingSHIPPING
Edited on august 21, 2018

I ship worldwide! So wherever you live, you can get your very own Pretzl goodies :)

All boxes are shipped with tracking (starting from august 22, 2018). Items that fit in an envelope are shipped without tracking. Simply because tracking is not possible on enveloppes.

I ship most of my items via PostNL postal service in the Netherlands.

SHIPPING TIME
Within the Netherlands, a package will be delivered one or two days after shipping.
Shipping time within Europe mostly takes 1 or 2 weeks.
Overseas shipping mostly takes between 2 and 5 weeks.


EXPRESS SHIPPING:
It is also possible to ask for Express delivery. This is much faster and also provides a track and trace number. If you are interested in this, please ask me before ordering so I can make a special listing for you with the express shipping added. The prizes for Express shipping vary per country and postal code. So if you want a qoute, please also send me your shipping address in the message so I can check the correct price. Express shipping mostly costs around €55. But it can be less or more.


MAKING TIME:
If you order something, please allow 2 weeks for the production of your items. I have a tight schedule and I can't always start right away with your items. I want to spend time and care for each item I make. I hope you can understand!

If you need it quicker, be sure to add the 'rush order upgrade' to your cart. Then I will rush the order and finish it in 1 week instead of 2. You can find this listing here: https://www.etsy.com/listing/499925924/rush-order-upgrade?ref=shop_home_active_1

However, sometimes it occurs that I have something in stock. Then of course, I will ship it out immediatly!
Policies RefundsOnce an item leaves my home and is handed over to the shipping company, it is out of my control. I can't be held responsible for damages or losses of packages. Also, if you don't like the fit of the garment, I can't send a refund or send another item because I make everything by hand, and for each order, Therefore I can't accept returns.
Additional InfoIf you are looking for something special, custom made, you can always send me a message! Because I make everything by hand and also design all my items and make my own patterns, I can most likely also make the item you where looking for! Don't be shy, and just send me a message!